You can add an initial to your leMel initial jewelry at anytime. Please note we will add the letter in the next available position that we see fit. We are unable to alter the positioning of the existing letters. Please leave any notes at checkout if you have special requests. We will do our best to accommodate them.
Please follow the steps below:
1. Order your new initial online on this page.
2. Mail us your necklace/bracelet to the address provided in your confirmation email (2418 Tangley Street Houston TX 77005). Make sure to insure the necklace for the original purchase price.
3. Please allow 2-3 weeks for us to add the initial to your necklace or bracelet.
4. We will mail the finished piece back to you when it's ready!
P.S. there isn’t a limit to the number of initials we can add!
PLEASE READ - Packing Tips! When you mail us your jewelry, please send it untangled in a sealed plastic baggie. Mail your jewelry back in a padded bubble mailer or a small box. Do not send your piece back in a paper envelope, as it could get damaged or lost by the mail carrier. There will be additional charges if we have to untangle the piece ($15).
Delivery Timelines
To estimate delivery time, please take into account our processing time (2-3 days) in addition to the time indicated by your selected shipping method at checkout.
All initial necklaces and bracelets are can take up to 3-4 weeks to custom make and ship. Items not in stock can take between 6-8 weeks.
*please note: the shipping method selected does not expedite your order's production time.
leMel offers FREE UPS Ground Shipping for orders in the US with a tracking number for orders over $400 (EXCEPT during annual sitewide sales).
We also offer:
USPS First Class - $5.99*
USPS Priority - $9.99
Carrier based UPS 2nd day and UPS overnight are calculated at checkout.
*only offered for orders with a value of less than $199.
Please message us via chat or email hello@shoplemel.com for more up-to-date shipping timelines.
Important Notes
• We will combine pieces into the least amount of boxes we feel appropriate unless otherwise noted in your order.
• A signature is required for shipments sent via UPS unless NAVIDIUM is purchased.
• UPS does NOT deliver on Saturdays.
• We cannot ship UPS to PO boxes.
• All shipping charges are non-refundable.
LeMel allows for returns and exchanges to be made on eligible, stocked, unworn merchandise within 7 calendar days of you receiving your order. During our Black Friday Early Sale we will only offer exchange for store credit, there will be no refunds.
Items purchased from Nov - Dec. are eligible for an extended exchange or store credit window till January 6th with no refunds offered.
WE DO NOT OFFER RETURNS OR EXCHANGES on customized jewelry, initial necklaces, custom sized beaded bracelets, rings that have been sized or special ordered, engraved items, custom sized necklaces, custom ordered pieces, etc.
Returns Policy
