Repair

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Have a question? Text us at 713.213.5008

Don't fret, we can fix it!

Jewelry is delicate by nature but we understand that accidents can happen, even with the finest materials.

For 12 weeks after purchasing a LeMel piece, we’ll make a first repair to any of our items at no charge for the following things: loose stones, missing stones, broken clasp, and broken chain. We know by then you’ve gotten used to wearing it every day and you’ll want it fixed and back in your hands as soon as possible!

Outside of the 12-week window, or have a non-LeMel piece you’d like us to fix? We will provide repair and shipping quotes for you to confirm before proceeding.

Items not covered by the LeMel warranty include normal wear and tear (including - stretched chain, stretched stretchy bracelets, cracked, dented or mis-shaped rings or bangles, or chipped stones).

With your return please be sure to: Include a copy of your original order receipt, include a return address, request a signature confirmation service from your shipping carrier so you can track the package, and apply applicable insurance. LeMel does not cover any lost packages.

See Estimated Repair Costs

Estimated Costs For Most Common Repairs

Ring Sizing

$60+

Add a loop to make your necklace/bracelet adjustable in length

$45+

Replace clasp

$70 / $35 Lobster / Spring Ring

Replace a missing stone

$20+ Plus stone cost

Solder (aka fix broken chain)

$30 Each break point

Re-stringing (pearls & beads) LeMel beaded stretch bracelets can be restrung for a $15 + shipping cost

$8/in.

Untangle

$15+

New chain on an existing necklace

$150+

Lengthen a chain To add a loop is $50. To add extension chain is $50 for the first inch ($20 for every inch after).

$50+

Shorten a chain

$30+

Add an initial

$75

Re-rhodium and polish

$100+

Polish

$30+

Don’t see what you’re looking for? Just send us an email and we’d be happy to help!

Start the repair process

If one of your LeMel pieces requires a repair, or you have a repair on something that’s not LeMel, we’d love to help!

Please send us an email at hello@shoplemel.com or fill out the form here. We will respond with mailing instructions.

Upon receipt of your item we will send an email with a quote if necessary. For 12 weeks after purchasing a LeMel piece we will cover the cost of - loose stones, missing stones, broken clasp, and broken chain.

After the 12 week time period we can happily repair your items and will send a quote for approval.

Normal wear and tear is not covered by LeMel (including - stretched chain, stretched stretchy bracelets, cracked, dented or mis-shaped rings or bangles, or chipped stones).

If you are not sure if you repair will be covered you can email us a photo and we will be happy to let you know.