FAQs

To begin a return or exchange please read below and then click HERE.

LeMel allows for returns and exchanges to be made on eligible, stocked, unworn merchandise within 7 calendar days of you receiving your order. During our Black Friday Early Sale we will only offer exchange for store credit, there will be no refunds.

Items purchased from Nov - Dec. are eligible for an extended exchange or store credit window till January 6th with no refunds offered.

WE DO NOT OFFER RETURNS OR EXCHANGES on customized jewelry, initial necklaces, custom sized beaded bracelets, rings that have been sized or special ordered, engraved items, custom sized necklaces, custom ordered pieces, etc.  

Please use the link above to start your return or exchange. When shipping the item back to us please include your name, address, order number. Return shipping and insurance cost is paid for by the customer. Please email hello@shoplemel.com your tracking number for proof of shipment. LeMel is not responsible for returns lost in the mail.  Once your return is received, we will send you an email to notify you that we have received your returned item and process the refund (please allow 2-5 business days).

We will refund the original mode of payment (less any shipping costs). 

We only accept returns from orders within the United Sates.

All custom made, personalized pieces, engraved items, initial jewelry, sized rings, etc. are FINAL SALE. 

Items on SALE or PROMOTION are not eligable for return. If you need more information about a sale piece or item on promotion please contact us.

To estimate delivery time, please take into account the processing time (1-4 business days) in addition to your shipping method.  If you have any rushes or questions please email us at hello@shoplemel.com.  We are always willing to give you an up to date shipping estimate or rush your order when possible.  

Please note that all custom 14k initial and gold fill stretch bracelets take 2-3 weeks to ship. For all other custom and special order items, you can find estimated ship times on each product page as well as in your cart for special order items.

leMel offers free UPS Ground Shipping for orders in the US with a tracking number for orders over $500 (EXCEPT during annual sales, like our bday sale, black Friday sale, etc). 

We also offer USPS Priority, UPS 2nd day overnight for an additional fee at checkout.  Shipping charges are listed at check out.  

Please note we will combine pieces into the least amount of boxes we feel appropriate unless otherwise noted in your order.  

LeMel processes all in stock orders in 1-4 business days. We do not process orders on weekends or holidays.

Please allow 1-4 business days for in-stock orders to be processed.  Please note that we do not process order on weekends or holidays.

For orders that are not not in-stock please allow 6-8 weeks for processing time. Please refer to the delivery time on each product for a more accurate time frame. Please make sure to account for processing time and  your selected shipping method.

If your item is out of stock and there was not an estimated delivery date for it, we will contact you with an estimated ship date.  You have 5 days once an out of stock order is placed to cancel the order. 

We HIGHLY recommended purchasing NAVIDIUM package protection with your order.

Protect your package with just 1.5% of the contents value and we’ll offer you a refund or replacement right away!

What We Consider a Lost Package

• Shipment states ‘delivered’ but you have not received it. Depending on where you live, we ask that you allow up to 5 business days for your package to be delivered. Sometimes the courier prematurely marks it as delivered and tries a redelivery, it turns up in a secure location at your property, or it may be at your neighbors.
• Your tracking has not updated for 2 weeks from the ship date, or the status on the tracking is updated by the carrier as “lost”

Damaged Items

• Items arrive damaged in transit - contents are broken.
• Some of your order is missing due to the box/package opening in transit.

Navidium Does Not Cover:

• Missing packages or redelivery fees due to incorrect address information provided by the customer
• Normal carrier delays in transit. 
• Orders stuck in customs - we cannot be held responsible for customs delays. Please get in touch with the carrier and pay any required customs fees. If you refuse customs payments, we are not liable for any return to sender fees.
• If you specifically request items to be left outside your property and they go missing - this waives the right to any claim as per carrier terms and conditions.
• If your parcel has a GPS location or photographic evidence that it has been delivered to your property, is with a neighbour, or was delivered to a secure location, we are not responsible for a refund or replacement.

How to Submit a Claim:

Claims must be filed within 30 days of supposed delivery. If your parcel is lost or damaged, please contact us at hello@shoplemel.com from the email address you used to place your order. A member of our customer service team will assist you within 1-3 business days. Please include in your claim: 

• Subject line: CLAIM for order #(your order number)
• First and Last name
• Description of your issue
• Photo evidence of damage if applicable.

If a lost package arrives after a claim has been filed and resolved. We ask that you please mail the package back to us.

By selecting Navidium Shipping Protection, you agree to these terms. 

Navidium shipping protection is non refundable.

Unprotected Packages

If you opt out of Navidium Package Protection or fail to file a claim within 30 day window. LeMel Jewelry is not responsible to refund or replace lost packages.

Please file claims for lost or damaged packages directly with mail carrier. (if you did not purchase Navidium).

leMel offers FREE UPS Ground Shipping for orders in the US with a tracking number for orders over $400 (EXCEPT during annual sales, like our bday sale, black Friday sale, etc). 

We also offer:

USPS First Class - $5.99*

USPS Priority - $9.99

Carrier based UPS 2nd day and UPS overnight are calculated at checkout.

*only offered for orders with a value of less than $199.

Please note we will combine pieces into the least amount of boxes we feel appropriate unless otherwise noted in your order.  

YES! We now offer curbside pick up in Houston.

Please select curbside and check out. You will be asked to enter your estimated pick up time. Please note, regardless of the time you enter we ask that you wait to receive the "your order is ready" email before coming to pick it up.

Please contact us ASAP if you have ordered the wrong size. If the order has not been processed we will gladly correct it for you.

If the item has been processed we will have to wait for you to receive it and initiate a return. At this point we will not be able to cover any shipping return costs.

For 12 weeks after purchasing a LeMel piece, we’ll make a first repair to any of our items at no charge for the following things: loose stones, missing stones, broken clasp, and broken chain. We know by then you’ve gotten used to wearing it every day and you’ll want it fixed and back in your hands as soon as possible!

Outside of the 12-week window, or have a non-LeMel piece you’d like us to fix? We will provide repair and shipping quotes for you to confirm before proceeding.

Please email hello@shoplemel.com to get started. Please include as much information as well as a photo of your broken piece.

LeMel items typically take 2-3 weeks for repair and non LeMel items typically take 3-4 weeks. Please allow for extra time during the holidays. Should you need something by a certain date please inquire before sending your piece in and we will try our best to accommodate your request.

For an idea of common repair cost please click here. If you would like a more detailed quote for your item please email us with a photo and all the information on what you need fixed at hello@shoplemel.com. Please don't forget the cost of shipping will be added to your invoice.

We will gladly repair any non-LeMel items for you. We will provide a quote for repair and shipping costs for you to confirm before proceeding. Typically non-LeMel repairs take 3-4 weeks.

LeMel recommends insuring all significant jewelry purchases. You can check with your home owners or renters insurance or use a third party. We recommend Jewelers Mutual. If you need an appraisal we can help you get one starting at $100.

E-Mail us at Hello@shoplemel.com

Call us at

713-213-5008

No appointments needed! We are open in the showroom

2418 Tangley

Monday - Friday

10am - 5pm

Saturday

10am - 2pm

We occasionally close on Saturdays and will post our most up to date closures on google. Please feel free to call before you come to double check we are open.

Have a store and want to carry leMel? Wonderful! Please check us out on Faire.

Our Showroom is OPEN!

No appointments needed!

2418 Tangley, 77005

713-213-5008

Monday - Friday

10am - 5pm

Saturday

10am - 2pm

We occasionally close on Saturdays and will post our most up to date closures on google. Please feel free to call before you come to double check we are open.