FAQs

To begin a return or exchange please read below and then click HERE.

LeMel accepts returns or exchanges on eligible, stocked, unworn merchandise within 7 calendar days of delivery.

1. Refunds are issued to the original form of payment
2. Shipping costs are non-refundable
3. We cannot process a refund if an item is damaged, worn, altered, or missing original packaging
4. Refunds are processed within 10 business days of the return arriving at our showroom

Holiday Extended Policy (Nov–Dec Purchases):

Items purchased between November–December are eligible for an extended exchange or store credit window. Refunds are not offered during this period.

Sales & Promotions:

During site-wide sales, Black Friday, or promotional events, items are exchange or store credit only. Sale items are final sale unless otherwise noted.

Final Sale Items (No Returns or Exchanges):

1. Custom or personalized jewelry
2. Initial jewelry
3. Engraved items
4. Custom sized or special order pieces
5. Sized rings
6. Custom sized necklaces or bracelets

To begin a return or exchange, please click HERE and follow the instructions.

When shipping your item back:

1. Include your name, address, and order number
2. Return shipping and insurance are the customer’s responsibility
3. Email your tracking number to hello@shoplemel.com

LeMel is not responsible for returns lost in the mail.

Gift returns follow the same eligibility guidelines. If approved, you will receive store credit for the value of the item. Please include the order number or purchaser’s name when initiating the return.

Please allow 1–4 business days for processing in-stock items, plus your selected shipping method.

Custom items ship according to the timeline listed on the product page or in your cart.

Please note:

1. Custom 14k initial jewelry and gold-filled stretch bracelets ship in 2–3 weeks
2. Special order items may take 6–8 weeks
3. We do not ship on weekends or holidays

If you have a rush request, please email hello@shoplemel.com.

What is your order processing time?

1. In-stock items: 1–4 business days
2. Out-of-stock or special order items: 6–8 weeks (see product page for estimates)

If an item is out of stock and no delivery date was listed, we will contact you with an estimated ship date. Orders may be canceled within 5 days of placement if the item is out of stock.

Once your order ships, you’ll receive a confirmation email with tracking information.

We highly recommend purchasing Navidium Package Protection at checkout.

Navidium Coverage Includes:

1. Packages marked “delivered” but not received (after allowing up to 5 business days)
2. Lost shipments (no tracking updates for 2 weeks)
3. Items damaged in transit
4. Missing items due to package opening in transit

Navidium Does Not Cover:

1. Incorrect address provided by customer
2. Carrier delays
3. Customs delays or refused customs fees
4. Packages left outside at customer request
5. Deliveries with GPS or photo confirmation

How to file a claim:

Claims must be submitted within 30 days of delivery.

Email hello@shoplemel.com with:

1. Subject: CLAIM – Order #
2. Full name
3. Description of issue
4. Photo evidence if applicable

Navidium Shipping Protection is non-refundable.

Unprotected Packages:

If you opt out of Navidium, LeMel is not responsible for lost or damaged packages. Claims must be filed directly with the carrier.

leMel offers FREE UPS Ground Shipping for orders in the US with a tracking number for orders over $500 (EXCEPT during annual sales, like our bday sale, black Friday sale, etc). 

We also offer:

USPS Priority - $9.99

Carrier based UPS 2nd day and UPS overnight are calculated at checkout.

Please note we will combine pieces into the least amount of boxes we feel appropriate unless otherwise noted in your order.  

YES! We now offer curbside pick up in Houston.

Please select curbside and check out. You will be asked to enter your estimated pick up time. Please note, regardless of the time you enter we ask that you wait to receive the "your order is ready" email before coming to pick it up.

Please contact us immediately at hello@shoplemel.com.

1. If the order has not been processed, we’ll do our best to update it
2. If already processed, you must initiate a return once received
3. Return shipping costs are not covered

We fulfill orders quickly. Once an order is confirmed, changes cannot be guaranteed. Please email hello@shoplemel.com immediately and we’ll do our best to help.

Yes.

1. Expedited orders must be placed before 12pm EST for same-day shipping
2. Orders placed after 12pm EST ship the next business day
3. We do not ship on weekends
4. Saturday delivery is not available

Yes, signature confirmation is required for orders over $1,000.

You may email hello@shoplemel.com, but our customer service and shipping teams operate separately, so changes cannot be guaranteed.

Yes — we ship to Canada and Mexico.

If a product does not list a shipping delay, it is considered in stock.

For 12 weeks after purchase, LeMel offers one complimentary repair for:

1. Loose stones
2. Missing stones
3. Broken clasps
4. Broken chains

After 12 weeks—or for non-LeMel pieces—we’ll provide a repair and shipping quote for approval before proceeding.

Email hello@shoplemel.com with photos and details to get started.

For an idea of common repair cost please click here. If you would like a more detailed quote for your item please email us with a photo and all the information on what you need fixed at hello@shoplemel.com. Please don't forget the cost of shipping will be added to your invoice.

We will gladly repair any non-LeMel items for you. We will provide a quote for repair and shipping costs for you to confirm before proceeding. Typically non-LeMel repairs take 3-4 weeks.

LeMel recommends insuring all significant jewelry purchases. You can check with your home owners or renters insurance or use a third party. We recommend Jewelers Mutual. If you need an appraisal we can help you get one starting at $100.

Please review our Jewelry Care Guide to keep all your pieces looking their best.

1. View our Sizing Guide.
2. For custom sizing, email hello@shoplemel.com

Have a store and want to carry leMel? Wonderful! Please check us out on Faire.

Our Showroom is OPEN!

No appointments needed!

2418 Tangley, 77005

713-213-5008

Monday - Friday

10am - 5pm

Saturday

10am - 2pm

We occasionally close on Saturdays and will post our most up to date closures on google. Please feel free to call before you come to double check we are open.

No appointments needed! We are open in the showroom

2418 Tangley

Monday - Friday

10am - 5pm

Saturday

10am - 2pm

We occasionally close on Saturdays and will post our most up to date closures on google. Please feel free to call before you come to double check we are open.

E-Mail us at Hello@shoplemel.com

Call us at

713-213-5008