Returns & Exchanges

Too big, too long, too short, too small or just not what you wanted?

It’s not always easy buying jewelry online – we get it. After reviewing our return policy use the button below to start a return.

Returns Policy

LeMel allows for returns and exchanges to be made on eligible, stocked, unworn merchandise within 7 calendar days of you receiving your order. During our Black Friday Early Sale we will only offer exchange for store credit, there will be no refunds.

Items purchased from Nov - Dec. are eligible for an extended exchange or store credit window till January 6th with no refunds offered.

WE DO NOT OFFER RETURNS OR EXCHANGES on customized jewelry, initial necklaces, custom sized beaded bracelets, rings that have been sized or special ordered, engraved items, custom sized necklaces, custom ordered pieces, etc.

Please use the link above to start your return or exchange. When shipping the item back to us please include your name, address, order number. Return shipping and insurance cost is paid for by the customer. Customer must email their tracking number. LeMel is not responsible for returns lost in the mail. Once your return is received, we will send you an email to notify you that we have received your returned item and process the refund (please allow 2-5 business days).

We will refund the original mode of payment (less any shipping costs).

We only accept returns from orders within the United Sates.

All custom made, personalized pieces, engraved items, initial jewelry, sized rings, etc. are FINAL SALE.

Items on SALE or PROMOTION are not eligable for return. If you need more information about a sale piece or item on promotion please contact us.

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