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Too big, too long, too short, too small or just not what you wanted?
It’s not always easy buying jewelry online – we get it. After reviewing our return policy use the button below to start a return.
At LeMel, we want you to love your jewelry. If you're not completely satisfied with your purchase, we offer a simple return and exchange process.
We gladly accept exchanges for up to 30 days after purchase.
Items must be in original, unworn condition with all packaging and tags intact
Exchanges can be processed for store credit or a different item of equal value
For exchanges of different value items:
Higher priced item: You'll be charged the difference. Lower priced item: We'll issue store credit for the difference.
Returns are accepted within 7 days of delivery
Items must be in original, unworn condition with all packaging and tags
Original shipping costs are non-refundable
Return shipping costs are the responsibility of the customer unless you have paid using Checkout+.
Custom and personalized pieces are final sale. This includes initial necklaces, custom sized beaded bracelets, rings that have been sized or special ordered, engraved items, custom sized necklaces, custom ordered pieces, etc.
Sale items are Final Sale and cannot be exchanged or returned.
Items purchased during the Black Friday/Cyber Monday sale period are only available to be exchanged. No money back.
Items purchased from Nov - Dec. are eligible for an extended exchange or store credit window till January 6th with no refunds offered.
Gift cards are non-refundable
We only accept returns from orders within the United Sates.
Our team is here to help! Contact us at hello@shoplemel.com with any questions about our return and exchange policy.
Please use the link above to start your return or exchange.
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