Holiday FAQs

Santa’s not the only one on a deadline!
Don’t let shipping delays cramp your holiday sparkle!

Holiday FAQs

Holiday Shipping Deadlines

Delivery by December 23, 2025

To make sure your gifts arrive in time for Christmas, please refer to the shipping deadlines below. These dates apply to in-stock pieces only — custom and made-to-order jewelry have special deadlines listed further down.

Shipping Deadlines (In-Stock Pieces Only)

UPS Ground: Order by Friday, December 12th at 2 PM CST for delivery by December 23rd.

(Delivery times vary by destination; check UPS transit times for your area.)

UPS 2nd Day Air: Order by Friday, December 18th at 2 PM CST for delivery by December 24rd.

UPS Next Day Air: Order by Thursday, December 19th at 2 PM CST for delivery by December 23rd.

USPS Ground Advantage: Order by Monday, December 15th at 2 PM CST for delivery by December 23rd.

USPS First-Class Mail: Order by Monday, December 15th at 2 PM CST for delivery by December 23rd.

USPS Priority Mail: Order by Monday, December 15th at 2 PM CST for delivery by December 23rd.

Made-to-Order & Personalized Jewelry Deadlines

Made-to-Order Pieces: Order by Wednesday, October 22nd for delivery by December 23rd (8-week lead time).

Initial Jewelry: Order by Friday, November 21st for delivery by December 23rd (3–4 week lead time).

Custom 14K Name Necklaces and Birthstone Necklaces: Order by Wednesday, October 22nd for delivery by December 23rd (8-week lead time).

Family Heart Pendants: Order by Friday, October 31st for delivery by December 23rd.

Pro tip: Order early to ensure your pieces arrive on time! Shipping dates are estimates and may vary depending on location, weather, and carrier conditions.

Can I return something purchase during Black Friday Sale?

Item's purchased from Nov - Dec. are eligible for an extended exchange or store credit until January 12th. No refunds will be offered.

How can I return a gift?

Item's purchased from Nov - Dec. are eligible for an extended exchange or store credit until January 6th. No refunds will be offered.

Personalized Jewelry

Made-to-Order & Personalized Jewelry Deadlines

Made-to-Order Pieces: Order by Wednesday, October 22nd for delivery by December 23rd (8-week lead time).

Initial Jewelry: Order by Friday, November 21st for delivery by December 23rd (3–4 week lead time).

Custom 14K Name Necklaces and Birthstone Necklaces: Order by Wednesday, October 22nd for delivery by December 23rd (8-week lead time).

Family Heart Pendants: Order by Friday, October 31st for delivery by December 23rd.

We DO NOT OFFER RETURNS OR EXCHANGES on customized jewelry, initial necklaces, custom sized beaded bracelets, rings that have been sized or special ordered, engraved items, custom sized necklaces, or any custom/special ordered pieces.

Do you sell gift cards?

Yes! Digital gift cards issued by email are available on our website here

If you would like a physical gift card, that will be need to be purchased in store at our Houston showroom.

Gift guides

Need gift ideas? We’ve got you covered!

SHOP NOW

LEMEL gift card

Not sure what to choose? Go with a gift card!

SHOP GIFT CARDS
Your Bag
0