Order Status

Order Processing Time

Please allow 1-3 business days for in-stock orders to be processed.  For orders that are not not in-stock please allow 6-8 weeks for processing time, as they are hand made to order. To estimate delivery time, please take into account the processing time in addition to the time indicated by your selected shipping method at checkout. If your item is out of stock we will contact you with an estimated ship date.  You have 5 days once an out of stock order is placed to cancel the order. 

If you have any questions about in-stock items please email us at hello@shoplemel.com.

Orders are processed Monday through Friday, excluding holidays. We will always do our best to expedite all orders and ship as fast as we can.  You will receive an email with tracking information as soon as your order ships. The shipping courier chosen at checkout is responsible for the delivery of your package. In the case of a lost or stolen package, it is the responsibility of the courier and all inquiries must be directed to them. We can not be held responsible for packages once proof of delivery is provided.

Due to liability of courier, no refund or exchange will be given until the investigation is complete and the claim has been issued and reimbursed. Please note that while lost orders are one of our top priorities, package claims are a long and very extensive process and often take several weeks or more to complete. 

Tracking

Once your order has been shipped, a confirmation email with a carrier tracking number will be sent. 

 

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