Help! I need something fixed
leMel jewelry is delicate by nature but we understand that things can break.
Should one of your leMel pieces require a repair, please send us an email at firstname.lastname@example.org with a photo and small description of the repair needed. We will respond with mailing instructions and a quote if necessary.
leMel will repair, at no charge, any repair needed on a 14k gold item for up to 12 weeks after purchase. After that repair charges will be incurred by the customer and a quote will be provided. When repairs are outside of the 12 week window all repair and shipping charges must be paid for by the customer upfront.
Beaded bracelets can be restrung for a $10 + shipping cost + the cost of any missing beads we must replace.
If you would like us to make a custom piece for you please email us at email@example.com with a brief explanation. We will respond with a price quote. Please note that all custom orders are final sale.
Should an item be backordered, we will email you as soon as we receive your order to let you know. Most likely it will take 3-4 weeks to fulfill the order but we will provide you with a more accurate time frame in the email. If it’s backordered that probably means you have good taste, and a lot of other people liked it, too!