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Personalized Jewelry FAQs

How long does it take to make my initial bracelet?

We take about 3-4 weeks to craft your custom initial bracelet from start to finish. Each piece receives individual attention from our skilled jewelers to ensure it's perfect for you. If you’re on a tight timeline, we offer a rush option for a $75 fee that speeds up production and ships your piece within 1–2 weeks. You’ll see the option to select rush service right on the product page.

Can I add more than 5 Initials?

Absolutely! You can add as many as you’d like by purchasing extra initials through our "Add an Initial" or "Add a Diamond Initial" products. Just choose the number you’d like to add, leave us a note at checkout with the order you want them in, and we’ll follow up by email with a mock-up for approval.

Can I add more initials to my bracelet later?

Absolutely! This is one of our favorite features. You can add initials anytime $100 each for plain gold initials and $200 each for diamond initials, plus return shipping. Just purchase "Add an Initial" or "Add a Diamond Initial" and we will email you instructions on how to send us your bracelet!

Can I add a diamond or birthstone to my bracelet?

Yes! Each bracelet can be customized with up to two diamonds, birthstones, or charms when you order. If you’d like to add more than two, or if you decide to add one later, we also offer individual add-ons: "Add a Diamond", "Add a Birthstone", and "Add a Charm."

What size do initial bracelets come in?

Our Initial bracelets are available in 6.25", 6.5", and 7" lengths. We recommend measuring your wrist and adding .05" for comfortable fit. For more information on sizing visit our jewelry sizing page. If you need a size beyond our standard options, simply leave a note at checkout with your preferred size and send us an email. We’ll be happy to help with custom sizing—bracelets in the 7.5"–8" range typically carry an additional $25 charge.

How do I clean my initial bracelet?

Use a soft jewelry cloth for regular cleaning. For deeper cleaning, gentle soap and warm water work well. Avoid harsh chemicals and ultrasonic cleaners.

Can I wear my initial bracelet in water?

Yes! Our gold-filled and 14k gold initial bracelets are designed for everyday wear, including showering and swimming. Just dry thoroughly afterward.

Can I see what my bracelet will look like?

Yes! Simply select the letter combination you desire and you will see a preview of your personalized initial bracelet.

What's the difference between solid gold letters and diamond letters? Are they same same size?

Solid gold letters offer classic, timeless elegance. Diamond letters feature beautiful pavé diamonds for extra sparkle and glamour. The Diamond initials are just ever so slightly larger, but still give the delicate and dainty look of the solid gold initials.

Can I return or exchange my initial bracelet?

Due to the personalized nature of initial jewelry, we don't accept returns. However, we're happy to work with you on sizing adjustments or modifications.

What happens if my initial bracelet breaks?

We offer repair services! Chain repairs are between $40-$50 depending on the break, and new clasps are $100. You can submit your request for a repair here. For more information visit our repairs page.

Do you offer warranty repairs?

Yes! We’re happy to cover free repairs on your LeMel jewelry—within 6 months of purchase for 14K fine jewelry and within 3 months for fashion jewelry. Visit our repairs page for more information!

Do the initials flip?

Yes—sometimes the initials may shift or flip with everyday wear, but that’s part of the natural movement of your body and necklace. Many of our customers actually love this—it gives the piece a playful, lived-in feel that makes it uniquely yours.

I need my order quickly—what can I do?

If you’re on a tight timeline, we offer a rush option for a $75 fee that speeds up production and ships your piece within 1–2 weeks. You’ll see the option to select rush service right on the product page.

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